What I learned from Conflict Management

Author:  Eleanor Sogialofa
The Alliance would like to support the thoughts and visions of our youth.  Eleanor Sogialofa supports our media team, and she provides a voice for the youth.  Each month Eleanor will write a piece based on her perspective.  As we look to develop change agents we are proud to support her writings. 


What is 20/60/20?
Most work places have 20/60/20 staffing. 20 % of those staff members are visionaries. They carry the vision and mission of the work place and aid in pushing everything forward. 60% of those staff members are maintenance. They come in, get the work done; they’re on time, do the best that they can nothing more and nothing less. The last 20% of those members are resistors. This 20% are in the resistance phase, where they challenge why you are doing things a certain way and makes sure that everybody knows that they are not happy at the workplace.

Why is it important to know?
It is an important fact to know because you get a general idea of people you work with. As management and leadership it is how you set the tone around putting your efforts in challenging your employees to grow. The 60 and 20 percent is where your energy lies most because you mentor and coach them. That’s 80% of your staff that are there to show up and collect a paycheck. That is a conflict because their work is not genuine, they can cause conflict amongst other coworkers, and they can be careless to certain duties in the workplace.

Who does it affect?
It is great for both management and staff. This visual will help Management and leadership find ways to help that 80 % grow and see what can be done to help them (the staff). This will also help the staff in a way that will reveal to them as they self reflect if there is something that can be done. It gives the stat stuff under the 80% to see what makes them feel the way they do at work, why does work make them feel that way and what are some solutions that can help resolve this conflict.